FAQ
Are the nails reuseable?
Yes! With proper care you can wear your set multiple times.
What material are the nails made out of?
All of our nail tips are made of soft gel. The nails are then painted using gel products.
How do I find my sizes?
We have a full page dedicated to all of our sizing information. You can find it here.
How long does it take to get my order?
Currently, there is a 2–5 business day processing time on all orders. Order volume will determine the time it takes to process and make your set. All orders are made in the order they are received in the system. Shipping time will be determined by the carrier you select.
Do you take custom orders?
Coming soon... ;)
Can I change a color or remove charms from a set?
Yes, certain simple alterations can be made on pre-designed sets. Color changes and embellishment removals are accepted with approval. Please email us for any change requests.
Do you have any social media accounts?
We have an Instagram as well as a youtube account. Both are @outoforbitnails
There we will post launch announcements, behind the scenes, and sneak peeks!
Do you ship internationally?
At this time, we are only offering shipping in the U.S.
Canada will be added to our shipping destinations in Q1.
Do you have contact information?
Yes, you can send us an email with any questions or concerns at outoforbitdesignco@gmail.com or fill out the contact form at the bottom of this page.
Policies
Processing
- All orders have a current processing time of 2-5 business days. Orders are not processed on weekends and major holidays. Exact time is determined by the current order volume. All orders are made and shipped in order of purchase.
- Processing times are subject to change during large launches, sales, holidays, etc...
Shipping
- Shipping times & costs are determined by the carrier selected at checkout. Once we drop off your package to the carrier, we have no control over it any longer.
- We currently offer free shipping for orders over $50 and for sizing kits.
- At this time, we are only shipping in the U.S.
Returns & Refunds
All sales are final.
- Due to sanitary reasons and the custom handmade nature of our products we cannot accept any returns, refunds, or exchanges.
- Each set is made just for you, which is why it's important to size correctly. We are not responsible for incorrect customer sizing. We have sizing kits available for purchase to help ensure that you order the right sizes.